How Mustard Seed Estate & Letting Ltd collects, uses and protects your information.
Last updated: August 2026
Mustard Seed Estate & Letting Ltd (“we”, “us”, “our”) is committed to protecting the privacy of landlords, tenants, prospective tenants and visitors to our website. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have in relation to it.
Mustard Seed Estate & Letting Ltd is the data controller responsible for your personal information. We are registered with the Information Commissioner’s Office (ICO), registration number ZB788696. If you have any questions about this policy or how we handle your data, you can contact us using the details at the bottom of this page.
Depending on your relationship with us, we may collect:
We use your information to: provide letting and property management services; carry out tenant referencing, right to rent and affordability checks; register deposits with a government-approved scheme; arrange safety certificates and compliance checks; communicate with you about your property or tenancy; process payments; and meet our legal and regulatory obligations.
We process personal data on the basis of: performance of a contract (e.g. a tenancy or management agreement); compliance with a legal obligation (e.g. Right to Rent checks, deposit protection); legitimate interests (e.g. running and improving our business); and, where applicable, your consent (e.g. marketing communications), which you may withdraw at any time.
We may share your information with third parties where necessary, including: referencing and credit-check agencies; government-approved deposit protection schemes; our redress scheme (The Property Redress Scheme); contractors and tradespeople instructed to carry out repairs or compliance work; local authorities and government bodies where legally required; and our professional advisers (e.g. accountants, solicitors). We do not sell your personal information to third parties.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. Retention periods vary depending on the type of data and the nature of our relationship with you.
Under UK GDPR and the Data Protection Act 2018, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data in certain circumstances; restrict or object to processing; request data portability; and lodge a complaint with the ICO (ico.org.uk) if you believe your data has been mishandled.
Our website uses essential cookies that are required for it to function, which do not require consent. We also use Google Analytics cookies to help us understand how visitors use our site, but only once you have given consent via the cookie banner shown on your first visit. You can change your choice at any time using the “Cookie Settings” link in the footer, or control cookies through your browser settings.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at info@mustardseedestate.co.uk or call us on 078 5856 6096.
